---
title: "Withdrawal | CrushCode"
description: "Exercise your fourteen-day right of withdrawal on an order placed on crushcode.fr: online from your client area, or by email with the model form."
canonical: "https://crushcode.fr/en/retractation"
lang: en
---

# Withdrawal

If you are a consumer, you can withdraw from your order within fourteen days after the contract was concluded, without giving any reason.

The simplest way is to do it online, from your client area; you can also write to us.

## Online

Sign in with the email address of your order: you land on your purchases of less than fourteen days, each with its “Withdraw from the contract here” button. An acknowledgement of receipt is sent to you by email.

[Withdraw online](https://crushcode.fr/en/app/retractation)

## By email

You can also send the model form below, or any other unequivocal statement, to ccrushcode@gmail.com.

[Write to ccrushcode@gmail.com](mailto:ccrushcode@gmail.com)

> **MODEL WITHDRAWAL FORM**
>
> (Complete and return this form only if you wish to withdraw from the contract.)
>
> To CrushCode, ccrushcode@gmail.com:
>
> I/We (\*) hereby give notice that I/we (\*) withdraw from my/our (\*) contract for the provision of the following service (\*):
>
> Ordered on (\*):
>
> Name of consumer(s):
>
> Address of consumer(s):
>
> Signature of consumer(s) (only if this form is notified on paper):
>
> Date:
>
> (\*) Delete as appropriate.

## What the law says

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day the contract was concluded.

To exercise the right of withdrawal, you must inform us (CrushCode, ccrushcode@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://crushcode.fr/en/retractation. If you use this online feature, we will send you, without delay, an acknowledgement of receipt of your withdrawal on a durable medium (for example, by email), including its content and the date and time it was submitted.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the withdrawal period, you will pay us an amount proportionate to what has been provided until you informed us of your withdrawal from this contract, in comparison with the full coverage of the contract.

Setting up your site is a service fully performed once the site is online. If, before payment, you expressly requested its immediate performance and acknowledged that you would lose your right of withdrawal once the site is online, you can no longer withdraw from the setup once your site is online (article L. 221-28, 1°). The subscription remains open to withdrawal during the period, subject to payment for the service provided up to the withdrawal.

[Read the terms and conditions](https://crushcode.fr/en/conditions-generales)

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- [Lire ce site en français](https://crushcode.fr/fr/retractation)
- [Site index for agents (llms.txt)](https://crushcode.fr/llms.txt)